FAQ
How do I book an appointment?
You can book an appointment online on the website or by calling 1-800-409-3484 if you need assistance with booking. You can also walk into NorWest CHC to request assistance with booking.
What technology do I need for virtual video visit?
To participate in a virtual video appointment, you will need a smartphone, tablet, or computer with a camera and microphone, stable internet connection and a quiet and private space for your appointment.
What happens if my condition requires an in-person visit?
If your condition requires an in-person assessment, the clinician may refer you to a walk-in clinic, direct you to the Emergency Department (ED) if necessary or send a consult note to your Primary Care Provider (PCP) if you have one.
How do I reschedule or cancel an appointment?
If you need to change or cancel your appointment, please call 1-800-409-3484 as soon as possible. If booked online, check for a cancellation or rescheduling option in your confirmation email.
Is OHIP mandatory for this service?
No, OHIP is not mandatory to access the Northwest Region Virtual Care Clinic. While the service is covered for patients with OHIP, individuals without OHIP are still eligible for care.
What types of government or student ID can I use?
An Ontario driver’s license, international passport, student ID, or Ontario photo card.